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Business Support Assistant (Governance)

NHS AfC: Band 3

Main area
Administrative and Clerical
NHS AfC: Band 3
Permanent: Can be part-time of no less than 30 hours
Full time - 37.5 hours per week (Monday to Friday)
Job ref
Westmorland General Hospital
£19,737 - £21,142 p/a pro rata
Salary period
14/04/2021 23:59

''A great place to be cared for; a great place to work''

University Hospitals of Morecambe Bay has been nationally recognised as the UK’s most inclusive NHS organisation. As such we have a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

You will provide comprehensive administrative support to the Governance team as directed by the Director of Governance in the delivery of projects and work streams including taking minutes, arranging meetings, and drafting reports and presentations. To prioritise incoming business to meet service demands and to work on own initiative to support the team.

You will have a positive approach and excellent communication and organisational skills .

Your base will be Westmorland General Hospital but travel to other sites may be required on occasions, and a mix of office based and working from home can be considered.


Main duties of the job

To provide a full administrative support service, alongside the Senior Governance Business Support Officer, to support the Clinical Governance Team to facilitate the management of external reviews, assessments and accreditations, including support with planning and delivery phases in particular Care Quality Commission reviews and and service development project activities including inputting data, departmental reports and presentations to meet designated deadlines.

Working for our organisation

Anyone newly appointed to the Trust will be subject to the completion of a satisfactory 6-month probationary period (this includes bank staff). This will give the new staff member an opportunity to become familiar with the role and working environment. 

Detailed job description and main responsibilities

  • To format documents and presentations in a timely fashion and to ensure that any such information is presented clearly and accurately.
  • Liaise with Governance departmental administrative staff, where necessary, to ensure co-ordination in undertaking working practices.
  • Set up and maintain databases and spreadsheets as appropriate.
  • Ensure that up-to-date written and electronic records are maintained in accordance with professional and Trust standards.
  • Arrange meetings as requested by the Director of Governance.
  • Take and transcribe minutes for meetings and deal with follow up actions as required.
  • Prepare relevant statistical information for meetings and feedback, as required.
  • Ensure deadlines for information are met and liaise with departmental heads and managers accordingly.
  • Communicate information for the team which may be sensitive or complex.
  • Order stock and stationery and liaise with external organisations with regards to costings.
  • Undertake general office duties including photocopying and filing where necessary and electronic filing on shared onedrives.
  • To act on own initiative to contribute to the effective running of the service and review and update administrative procedures and systems.
  • Contribute to proposed initiatives and improvements to service delivery.

Person specification

Education and Qualifications

Essential criteria
  • Business and Administration Apprenticeship Level 3 or equivalent experience at this level
  • GCSE Maths and English or equivalent
Desirable criteria
  • ECDL


Essential criteria
  • Experience of working in an administrative post
Desirable criteria
  • Previous NHS experience

Skills, ability and knowledge

Essential criteria
  • Computer literate with databases and Microsoft Office
  • Excellent communicate skills
  • Excellent inter-personal skills
  • Close attention to detail and methodical approach to tasks
  • Ability to organise and prioritise workload
  • Capable of working on their own for periods of time
Desirable criteria
  • Knowledge of NHS systems and processes

Personal Qualities

Essential criteria
  • Flexible working approach
  • Maintains confidentiality and discretion
  • Ability to adapt to changing workload priorities
  • Be willing to undertake any training necessary for the role
  • Ability to travel as required
Disability Confident - two yearsNo smoking policyDisability confident employerInclusive Top 50 LogoArmed Forces Covenant (Silver Award)Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Morecambe Bay - Inclusive EmployerStep into health

Documents to download

Apply online now

Further details / informal visits contact

Sharon Tyrell
Job title
Quality and Service Development Manager
Email address
Telephone number
Via Teams