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Waiting List Officer - Internal Only

NHS AfC: Band 3

Main area
Administration
Grade
NHS AfC: Band 3
Contract
12 months (Fixed Term)
Hours
37.5 hours per week (Full Time 37.5 hours per week)
Job ref
331-X9670221
Site
Kendal / Barrow in Furness
Town
Kendal / Barrow in Funess
Salary
£19,737 - £21,142 per annum pro rata
Salary period
Yearly
Closing
10/03/2021 23:59

''A great place to be cared for; a great place to work''

University Hospitals of Morecambe Bay has been nationally recognised as the UK’s most inclusive NHS organisation. As such we have a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.


Job overview

This post is only open to internal applicants

Waiting List Office Coordinator - Band: 3

Fixed term for a period of 12 months 

Site:  WGH / FGH

An exciting opportunity has arisen to become a member of a professional team within a fast paced department that provides a high quality service for the management of patient’s waiting list with a high level of job satisfaction when arranging patient care.

Main duties of the job

You  will be responsible for the management of scheduling patients for their procedure, involving daily contact with patients via telephone, liaising with other departments and external agencies and supporting the management team and care groups to ensure performance standards are met.

The Waiting List Office provides a pivotal interface between patients, Consultants and Clinical Business Units providing this service.  It is essential that the post holder has the ability to work in a demanding environment using empathy and diplomacy when dealing with complex and sensitive information on a daily basis.  The post holder must have the ability to work co-operatively in a team and adapt to change as required.  Patient confidentiality and excellent customer care skills are essential. 

This post will be based between WGH and FGH.

You must have excellent communication skills and provide an effective, organised, comprehensive, efficient and high quality patient centred service. 

Working for our organisation

Anyone newly appointed to the trust will be subject to the completion of a satisfactory 6 month probationary period (this includes bank staff). This will give the new staff member an opportunity to become familiar with the role and working environment.

A high level of computer skills are essential and the post holder will be required to work on the Microsoft program Excel daily.

Only candidates who meet the essential criteria will be shortlisted for an interview.

Detailed job description and main responsibilities

The post holder will be responsible for the management of scheduling patients for their procedure, involving daily contact with patients via telephone, liaising with other departments and external agencies and supporting the management team and care groups to ensure performance standards are met.

The Waiting List Office provides a pivotal interface between patients, Consultants and Clinical Business Units providing this service.  It is essential that the post holder has the ability to work in a demanding environment using empathy and diplomacy when dealing with complex and sensitive information on a daily basis.  The post holder must have the ability to work co-operatively in a team and adapt to change as required.  Patient confidentiality and excellent customer care skills are essential. 

The post holder must have excellent communication skills and provide an effective, organised, comprehensive, efficient and high quality patient centered service. 

 

Person specification

Education & Qualifications

Essential criteria
  • IT Skills
  • GCSE Maths and English
  • NVQ3 / 2 A levels / BTEC / City & Guilds

Experience

Essential criteria
  • Customer Service
  • Admin Experience
  • Demanding Situations

Skills, Ability & Knowledge

Essential criteria
  • Communication
  • Prioritise / Deadlines & Multi task
  • Team work & Independent
  • Data Protection, Policies & Procedures & Detail

Personal Qualities

Essential criteria
  • Pressure / initiative / Flexible
  • Willing to change / training
  • Co-operative / enthusiastic / self - motivated / approachable / friendly
Disability Confident - two yearsNo smoking policyDisability confident employerInclusive Top 50 LogoArmed Forces Covenant (Silver Award)Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into health

Applicant requirements

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship hereWork in the UK. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found hereCriminal records checks for overseas applicants. Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge

Documents to download

Apply online now

Further details / informal visits contact

Name
Natalie McCarten
Job title
Deputy Service Manager
Email address
natalie.mccarten@mbht.nhs.uk
Telephone number
01524 512258
Additional information