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Ophthalmology Receptionist/Booking Administrator - INTERNAL ONLY

NHS AfC: Band 2

Main area
NHS AfC: Band 2
Full time - 37.5 hours per week
Job ref
Royal Lancaster Infirmary
£18,005 - £19,337 Per annum
Salary period
13/04/2021 23:59

''A great place to be cared for; a great place to work''

University Hospitals of Morecambe Bay has been nationally recognised as the UK’s most inclusive NHS organisation. As such we have a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

The post will demand working with highly confidential information to achieve targets and deadlines. There will be a requirement to work flexibly within the team including some evening and weekend shifts to support service delivery

Main duties of the job

This post is only open to current employees of University Hospitals of Morecambe Bay

The Ophthalmology Team at Royal Lancaster Infirmary is looking to recruit  a  full time receptionist/ booking administrator

You  will need to be enthusiastic, motivated and prepared for the challenge of providing excellent customer service to the patients using the Out Patient Ophthalmology Department.

You will be expected to demonstrate excellent communication and computer skills in a very busy and demanding environment; previous reception experience and knowledge of Lorenzo is an advantage but not essential.

You will be able to work as an effective team member, demonstrate effective communications skills both written and verbal and support the team in the delivery of patient focused care.

Working for our organisation

Anyone newly appointed to the trust will be subject to the completion of a satisfactory 6 month probationary period (this includes bank staff). This will give the new staff member an opportunity to become familiar with the role and working environment

Detailed job description and main responsibilities

To give administrative support within the department and actively
participate in the running of the consultant Outpatient clinics. This
may involve the location and preparation of notes and the use of
the hospital administration system, and also providing a warm and
welcoming reception to patients
Key Working Relationships
Senior Nurses
Nursing Staff
Waiting List Officers
Multidisciplinary Teams and other Support Services
Outside Agencies 

Person specification


Essential criteria
  • Health service experience within a clerical field
  • ability to deal with information sensitively and confidentially
  • numerate,good communication skills to include: written,verbal
  • ability to work dependability and as part of a team
Desirable criteria
  • ECDL or equilavant
  • NVQ in customer service or equivalent
  • previous experience of PAS system/Lorenzo or equivalent
  • previous reception experience
  • customer care
  • work to tight deadlines in a professional manor
  • problem solving and the ability to multi task
  • time management skills
Disability Confident - two yearsNo smoking policyDisability confident employerInclusive Top 50 LogoArmed Forces Covenant (Silver Award)Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Morecambe Bay - Inclusive EmployerStep into health

Applicant requirements

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship hereWork in the UK. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found hereCriminal records checks for overseas applicants. Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Adele Osmotherly
Job title
Assistant Service Manager
Telephone number
07973 847743
Additional information

Rachel Jacobs

Booking Hub Supervisor

01524 583090