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Clinical Support Worker - Radiology

NHS AfC: Band 2

Main area
NHS AfC: Band 2
25 hours per week (Part time 25 hours per week)
Job ref
Royal Lancaster Infirmary
£18,546 - £19,918 £18,005 - £19,337 Per Annum Pro Rata
Salary period
07/12/2021 23:59

''A great place to be cared for; a great place to work''

University Hospitals of Morecambe Bay has been nationally recognised as the UK’s most inclusive NHS organisation. As such we have a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

An opportunity has arisen, within the Radiology Department, for two Clinical Support Workers to work alongside our Radiographers within the CT/MR Department at the Royal Lancaster Infirmary.

This position will provide an exciting challenge for a dynamic and empathetic team player, with excellent communication skills and enthusiasm, who enjoys working within a hospital environment.


Main duties of the job

The successful candidate will work as an integral part of the Radiology team. The main responsibilities will include receiving our patients into the department on our reception desks, accurately entering patient and examination data in to the Radiology IT system, answering the telephone, responding to queries from patients, GPs and staff and general patient care.

Previous experience in a similar role is desirable but training can be given.

Flexibility to be able to work longer days, evenings and at the weekend will be required.  The successful applicant would be expected to participate in the Bank Holiday rota where necessary. 

Working for our organisation

We operate from three main hospitals -Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.


Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person specification

Personal Qualities

Essential criteria
  • Enthusiastic
  • Ability to prioritise own workload within guidelines
  • Ability to work calmly under pressure
  • Ability to work as part of a team
  • Good telephone manner
  • Available to work Nights/Weekends/Bank Holidays on a rota basis if required

Skills, ability and knowledge

Essential criteria
  • Knowledge of computer systems
  • Good communication/interpersonal skills
  • Ability to work to Trust and Department Policies and Procedures
Desirable criteria
  • Evidence of personal development (PDP)

Education and qualifications

Essential criteria
  • Good General Education
  • Good Command of English Language


Essential criteria
  • Keyboard skills with speed and accuracy
  • Evidence of computer skills
  • Previous experience with appointments and reception duties
Desirable criteria
  • Use of Sectra RIS/PACS system
  • Previous experience of working in a Radiology department.
Disability Confident - two yearsVeteran AwareNo smoking policyDisability confident employerInclusive Top 50 LogoArmed Forces Covenant (Silver Award)Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Morecambe Bay - Inclusive EmployerStep into health

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Naomi O'Connor
Job title
Lead CT Radiographer
Email address
Telephone number
01524 583666
Additional information

Karen Brakewell, Deputy Head of Department on 01524 516271.