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Ward Clerk - Ambulatory Care / Acute Medical Unit

NHS AfC: Band 2

Main area
Ward Clerk
NHS AfC: Band 2
Permanent: 37.5 HOURS PER WEEK
Full time - 37.5 hours per week
Job ref
Royal Lancaster Infirmary
£18,546 - £19,918 per annum pro rata
Salary period
29/11/2021 23:59

''A great place to be cared for; a great place to work''

University Hospitals of Morecambe Bay has been nationally recognised as the UK’s most inclusive NHS organisation. As such we have a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

We are looking for a Ward Clerk to join the team on our busy Ambulatory Care unit and Acute Medical Unit at Royal Lancaster Infirmary.

Are you confident in dealing with service users and the general public? Are you flexible to meet the demands of a busy environment? Then we would love to hear from you!

This position is at  37.5  hours per week, part time hours considered. Flexibility is essential to meet the 24 hour needs of the service we provide. This will may include weekend shifts and unsocial hours. The main part of the role will be working with in the Acute Medical 7 days per week.  

Main duties of the job

As the first port of call you will provide a welcoming and professional approach to all members of the public and staff attending the ward. You must be confident and able to deal with sensitive, confidential information and queries in a sympathetic and reassuring manner.

As an administrative role, clerical skills are essential and whilst full training on the hospital system will be provided, you must be computer literate and able to work with minimal supervision to provide clerical and administrative support to the ward team.


Working for our organisation

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person specification

Education and qualifications

Essential criteria
  • Good numeracy and literacy skills
  • Good general education
Desirable criteria
  • ECDL or equivalent
  • RSA or equivalent
  • Customer Care qualification or equivalent


Essential criteria
  • Have a demonstrable understanding of general office equipment i.e. computer, fax
  • Knowledge of clerical / admin systems and processes.
Desirable criteria
  • Previous experience within acute care setting/ward environment
  • Clerical experience within similar organisation

Skills, ability and knowledge

Essential criteria
  • Ability to follow a clear instruction and feed back to senior staff
  • Ensures that own actions support equality, diversity, rights and maintain quality
  • Able to prioritise workload
  • Ability to work on own initiative
  • Ability to communicate clearly and effectively, using both written and verbal means
Desirable criteria
  • Awareness of the NHS structure and current issues

Personal Qualities

Essential criteria
  • Self Motivated
  • Flexible
Desirable criteria
  • Ability to respect colleagues
  • Aware of behavioural standards
Disability Confident - two yearsVeteran AwareNo smoking policyDisability confident employerInclusive Top 50 LogoArmed Forces Covenant (Silver Award)Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Morecambe Bay - Inclusive EmployerStep into health

Applicant requirements

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here. Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Michelle Oliver
Job title
Unit Manager
Email address
Telephone number
01524 512350
Additional information

 Michelle Oliver

Unit  Manager

01524 516246