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Frailty Referral Coordinator

NHS AfC: Band 4

Main area
Frailty Referral Coordinator
NHS AfC: Band 4
Full time: 37.5 hours per week (37.5 hours per week)
Job ref
Across Bay
TBC - Furness/Kendal/Lancaster
£21,892 - £24,157 Per Annum Pro Rata
Salary period
03/03/2021 23:59

''A great place to be cared for; a great place to work''

University Hospitals of Morecambe Bay has been nationally recognised as the UK’s most inclusive NHS organisation. As such we have a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

An exciting opportunity has arisen to join our new Frailty Coordination Hub!
The Frailty Coordination Hub began December 2020 and has developed pathways between
General Practitioners, Allied Health Professionals and other community services in enabling
those frail patients to remain at home, with the correct support if safe to do so. It is an
evolving service and will continue to develop throughout its infancy.
We are now in the exciting position to look to recruit a dynamic, enthusiastic, highly
motivated Frailty Coordinator to join our forward-thinking team here at the Frailty
Coordination Hub. 

Main duties of the job

As Frailty Coordinator you will work closely with the Clinical Assessors to provide an
effective frailty pathway within the community. You will also have an opportunity to work
closely with Rapid Response and develop good working relationships within the wider
health and care services including Community Services, Geriatricians, Primary Care and
Adult Social Care. As Frailty Coordinator you will be expected to co-ordinate referrals which
will involve some autonomous working to ensure frail patients within the locality receive
excellent and timely care. 

Working for our organisation

Anyone newly appointed to the trust will be subject to the completion of a satisfactory 6 month probationary period (this includes bank staff). This will give the new staff member an opportunity to become familiar with the role and working environment.

The working hours of this role is predominately 9-5 Monday to Friday however Bank Holiday
and weekend work may apply as the service develops and matures. The successful
candidate would be based at Furness General Hospital.
If you believe this advert describes you and you are keen to be a part of an exciting new
service, we look forward to hearing from you. 

Detailed job description and main responsibilities

The successful candidate should have a range of experience, must be able to think on their
feet and should be passionate about providing effective frailty care within the community. It
would be advantageous if the candidate some have some previous experience working in a
clinical environment or working within a clinical team. They should have a good
understanding of services or be open to learn what's available both within the community
and hospital so frail patients can be supported, whenever appropriate, to remain safely
within their own home. They should hold the ability to effectively communicate and be
confident to converse on the telephone with a range of professionals. 

Person specification

Education and Qualifactions

Essential criteria
  • NVQ3 in Health related subject or Business administration
  • ECDL or recognised typing qualification or relevant IT experience
  • GCSE Maths and English or equivalent


Essential criteria
  • Experience of undertaking a range of duties- inc, telephone/diary management/hospital systems
  • Experience of using MS Office systems
  • Experience of overseeing a small team of staff
  • Knowledge and use of medical terminology
Desirable criteria
  • Previous experience as a Secretary in a medical setting
  • Experience of using a Patient Database
  • Experience of working with spreadsheets and databases

Skills, ability and knowledge

Essential criteria
  • Knowledge of Data protection Issues and the requirement for confidentiality
  • Evidence of good, clear communication skills, and ability to use tact and diplomacy when speaking to patients
  • Proficiency in English Language
  • Demonstrates a high level of motivation
Desirable criteria
  • Previous experience in a health care setting
  • Experience of using a Patient Database
  • Experience of working with spreadsheets and databases

Personal Qualities

Essential criteria
  • Demonstrates a commitment to team working
  • Evidence of continuing to update knowledge and personal development
  • Demonstrates a willingness to change as the role evolves
  • Ability to travel cross bay
  • Self motivated
  • Attention to detail
  • Co-operative, flexible, enthusiastic, approachable and friendly
  • Excellent communication skills
  • Clear understanding of patient confidentiality
Disability Confident - two yearsStep into healthNo smoking policyDisability confident employerInclusive Top 50 LogoArmed Forces Covenant (Silver Award)Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Alison Suart
Job title
Clinical Service Manager
Telephone number
07825 103431
Additional information

Alison Suart, Clinical Service Manager, 01524 591341/ 07825 103431